Frequently Asked Questions
How does the To-Go process work with projects needing to be kiln fired?
Basically, it is three times back and forth. See question above for delivery and drop-off pick-up scenarios. After you will fill out all the required information in the “shipping” step of the order process, you will choose if you want KlayKids delivery Customer drop-off pick-up. We understand this can be confusing - however, we are currently working on providing a shipping option in addition to pick-up/delivery!
What is included in a pottery painting To-Go Kit?
Pottery piece(s) of your choice
Ceramic Paint or Acrylic paints. At checkout you will be asked to select up to six colors per order. Acrylic paint kits will also include Brush-on Sealer.
A Must-Read instruction sheet with tips for achieving the Best Results.
Paper towels for easy cleanup.
Do my projects have to be fired in the kiln? What is the process?
If you chose ceramic glaze paints, then yes they need to fired in the kiln. All products that need to FOOD or LIQUID SAFE must be painted with ceramic paint and fired in the kiln.
When will I receive my projects back after my To-Go Kit is finished?
Your projects will be ready in 7 - 10 days after KlayKids receives them. Please let us know if this is an urgent request and we will do our best to work with you.
How do I order a To-Go Kit?
You can order your To-Go Kit right here on the website! Go to our shop and add any item to your cart to customize your To-Go-Kit!
Food & Liquid Safe
What is the difference between Ceramic Paint & Acrylic Paints?
Must be kiln fired (three-step delivery process: deliver/pick-up/delivering)
Has a professional quality look (shiny!)
Food & liquid safe!
Washes out of clothes and surfaces easily!
Colors do not mix well - use a separate brush for each color.
Ready 7 -10 days after KlayKids receives it.
Does not need to be kiln fired (one-time pick-up or delivery process!)
CANNOT be used on any item that is meant for food or liquid (mugs, plates, vases, etc.)
Best for decorative pieces
Colors mix well!
Does not easily wash out of clothes or surfaces. Protect your working surface and wear a smock or apron (we have KlayKids t-shirts in our shop that work great as smocks!)
Can you eat or drink from the dishware (mugs, dishes, etc..)? Can I microwave it or put it in the dishwasher?
Yes! All of our pottery is food and liquid safe, once it is kiln fired. This is a hand painted item that we hope you will enjoy using for a long time and we want it to last! Hand washing and not microwaving is best way to show love to your pieces, so your creations can bring you joy for as long as possible!
What if I don’t want to use a credit card, do you take any other forms of payment?
Yes! We also accept Venmo, Cash, Zelle and Checks. While we encourage placing your order on the website for ease of processing, but we will make exceptions.
Do you do hand and foot prints on pottery?
Yes we sure do! Sumbit a request through one of the contact forms or the instant chat function and let us know how we can be of service. We will get back to you to schedule a day and time that works best.
For any questions, please send us a message
(949) 433-9041 • SandyKlayKids@Gmail.com